This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website, or any website administered by Subdust Ltd.

DATA COLLECTION

We collect personal identification information (name, email address, phone number, etc). You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards, support services or via email.
  • Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

  • Use of any other online site, product, platform or service owned or operated by Subdust Ltd.

DATA USAGE

We collect your data so that we can:

  • Operate our website(s) and relevant platforms.
  • Process your order(s) and manage your account.
  • Email you with special offers on other products and services that we think you might like.

If you agree, we will share your data with our partner companies so that we / they may fulfil relevant services, fulfil your order(s) and offer you their products and services. Platforms and services we work with include, but are not limited to:

  • SmartURL
  • ToneDen
  • AddThis Social Share
  • Ecwid
  • InkThreadable
  • Mailchimp
  • PayPal

When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

DATA STORAGE

We take all reasonable measures to prevent the loss or misuse of your personal data however we cannot guarantee the security of data sent over your internet connection as we have no way of controlling every aspect of the connection on the visitor / client side. We store all of the personal data that you provide to us on our secure servers, except financial details such as card details; which we do not store at all. You are responsible for keeping your Subdust Group passwords confidential and we will never ask you for your passwords. ‘Remember Password’ / ‘Change Password’ links are the only communications that you will receive from us regarding passwords.

MARKETING

We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes – or giving your data to other members of the Subdust Group. If you no longer wish to be contacted for marketing purposes, please contact in writing via email: privacy@subdust.com.

NECESSARY COMMUNICATION

Communication which is necessary in allowing us to provide our service and products to you includes:

  • Sending a message to your email box with the link to activate your account at Subdust Ltd.
  • Sending links to you so that you may download your purchased products.
  • Sending you invoices / receipts for each completed transaction on our website.
  • Sending you emails concerning technical, legal and support matters.

DATA PROTECTION RIGHTS

We would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request from us; copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete any information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us in writing via email: privacy@subdust.com – or write to us: Subdust Ltd, Office 459, 60 Water Lane, Cheshire, SK9 5AJ, UK.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

COOKIE USAGE

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.
  • Saving orders / basket contents, across Subdust Ltd sites and services.

COOKIE TYPES

There are a number of different types of cookies, however, our website uses:

  • Functionality – we use these cookies so that we recognise you on our website and remember your previously selected preferences. Cookies also allow us provide a functioning membership / account section and allow for logging in /out. Cookie functions could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

COOKIE MANAGEMENT

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES

Our website contains links to other websites. Our privacy policy applies only to our website and any other website that we clearly state, is administered by Subdust Ltd. So if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 3rd July 2020.

HOW TO CONTACT US

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email us at: privacy@subdust.com
  • Or write to us at: Subdust Ltd, Office 459, 60 Water Lane, Cheshire, SK9 5AJ, UK.

CONTACTING THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Contact information for the Information Commissioner’s Office is available here: https://ico.org.uk/.

LINKS